General Information

LEADTIMES:  Please Note, The Standard Lead Times Listed Below May Vary. Contact your rep for most current leadtimes.

  • Coasters 20 to 30 Days
  • Stock Imprints 10 to 15 Days
  • Custom Matches 10 to 25 Days (Rush Available)

ORDERS – All orders must be in writing. We are not responsible for errors due to unclear, illegible, or conflicting instructions. We do not accept faxed orders or faxed art.  Please email orders to [email protected] or call 817-419-2651.

REORDERS – We retain art & copy on orders shipped within two years. To expedite reorders, please provide a sample of the previous match cover, indicate the invoice number and your previous purchase order number. Previous orders older than two years are treated as new orders, and must include all appropriate artwork, and are subject to regular charges.

RUSH ORDERS – Orders are normally shipped as quickly as possible. Rush orders are only accepted if production schedules allow, and may incur a rush charge.  Standard lead-time is 30-business days, for all products.

TYPESTYLES – A typestyle may be specified at no charge from the list of typestyles on back cover. If a typestyle is specified that is not offered, we will match the customer’s request as closely as possible. When ordering, refer to type selections.

DISTRIBUTOR ID – Distributor ID (tagline) is required and is provided as a free service. No credit available for discrepancies.

MECHANICAL SPECS – See templates for dimensions of imprint areas.

OVER/ UNDER RUNS – We attempt to ship every order exact. Custom and stock designs are subject to a plus- minus 10% variance.

PAYMENT TERMS – Cash in advance for new customers, including estimated freight, unless prior credit arrangements have been made. Cash in advance orders are not placed into production until payment is received. Credit cards accepted. C. O. D. – No C. O. D. orders accepted.

FREIGHT – All shipments are FOB factory. FOB and freight rates subject to change. House freight carriers are UPS, and a number of common carriers.

PRINTING METHOD – is offset lithography, digital 4-color process, or flexographic pantone and 4-color process

Custom Color Matchbook and Box Information

MINIMUM ORDER – Custom items have a 5000 piece minimum.  Lower than minimum is available with our Small Quantity program.

PRODUCTION TIME – Matches are shipped approximately 30 working days from receipt of proof approval.

PROOFS – A no-charge color proof is provided with every new order. Because of complexity and our attention to detail, please allow 3 working days in our office for proof production. Proofs not approved after 20 days will be subject to a $40.00 proof cancellation charge. Proofs are laser printed. Specified PMS colors are shown separately. Four Color Process artwork may print differently from the way it appears when created by the customer and colors are not guaranteed. Proofs are sent via U. S. Mail.

CANCELLATIONS – If an order is cancelled prior to completion, customer is responsible for 100% of assembled product, 75% of any printed stock, or 50% of any unprinted product.  If your order is cancelled in the first 48-hours, there is no charge incurred.  If your order is cancelled for any reason, after the first 48-hours, a refund is not guaranteed.

MATCHBOOK AND MATCHBOX SPLIT SHIPMENTS – The minimum split-shipment order is 20 cases per year, the minimum shipment is 10 cases. All shipments must take place within one year.

Stock Color Matchbook Information

ARTWORK – Orders containing fine detail should be submitted as custom matchbooks for best appearance. Submit legible copy (clearly printed or typed). We take no responsibility for errors due to illegible, unclear, or conflicting instructions. Artwork submitted should be black and white line- art. Laser printer or electronic output will be considered camera- ready if the DPI resolution is 600 or better. Faxed artwork will not be accepted. Unless otherwise requested, all artwork and/ or text will be resized to fit imprint area.

ART CHARGES – Art submitted needing any additional touch- up will incur an art charge. The charge will be based on the time spent converting to camera- ready art. Some standard art charges, in addition to the customer logo set- up charge of $25.00 (g), are:

ART TOUCH-UP – Starting at $20.00 (x)

CURVED TYPE – $15.00 (Type-only orders)

BASIC PROOFS – $20.00 (x)

CLIP ART – Clip art and national trademarks are supplied at no charge. Upon request we will fax copies of available clip art.

PHOTO REPRODUCTION – Submit a glossy black and white original print no larger than 5 X 7 inches. Pre-screened photos are not acceptable.

COLORS – Colors may vary slightly from the illustrations in this catalog. We reserve the right to use either the imprint color or black as the inside print ink color.

PROOFS – Black and white proofs can be supplied for a $20.00 charge. Proofs are mailed out 2-3 working days from receipt of order. Black and white proofs may be faxed; however, supplier is not responsible for proofs approved with errors due to illegibility of faxed copy. Orders with proofs not approved within 20 days will be billed for cancellation and proof charges.

PRODUCTION TIME – Normal production is 20 working days from receipt of order, or pending any clarification, if needed. Orders requesting proofs ship 30 working days from proof approval.

MINIMUM QUANTITIES – 20 Strike minimum order 1 case of 2,500 books packed 50 boxes of 50 books each. 30 Strike minimum order 1 case of 1,000 books packed 20 boxes of 50 books each.

CANCELLATIONS AND COPY CHANGES – We are unable to make no-charge copy changes more than 24 hours after receipt of order. To cancel or make copy changes after 24 hours, customer is responsible for 100% of assembled product, 75% of any printed stock, or 50% of any unprinted product. Due to production schedules, it is not always possible to stop production on an order.

SPLIT SHIPMENTS – Limited to one year’s duration. The minimum split-shipment order is 12 cases, the minimum shipment is 4 cases. Contracts cancelled or not completed after 1 year are subject to a charge.