LEADTIMES- Please Note, The Standard Lead Times Listed Below May Vary. Contact your rep for most current lead times.
- Coasters 15 to 30 Days
- Custom Matches 10 to 25 Days after proof approval (Rush services Available)
ORDERS – All orders must be in writing. We are not responsible for errors due to unclear, illegible, or conflicting instructions. We do not accept faxed orders or faxed art. Please email orders to [email protected] or call Regina at 817-291-5670.
REORDERS – We retain art & copy on orders shipped within one year. To expedite reorders, please provide a sample of the previous match cover, indicate the invoice number and your previous purchase order number. Previous orders older than two years are treated as new orders, and must include all appropriate artwork, and are subject to regular charges.
RUSH ORDERS – Orders are normally shipped as quickly as possible. Rush orders are only accepted if production schedules allow and please contact your customer service representative for rush charges that apply.
TYPESTYLES – A typestyle may be specified at no charge from the list of typestyles on back cover. If a typestyle is specified that is not offered, we will match the customer’s request as closely as possible. When ordering, refer to type selections.
DISTRIBUTOR ID – Distributor ID (tagline) is required and is provided as a free service. No credit available for discrepancies.
MECHANICAL SPECS – See Templates, Dimensions and Order Forms for dimensions of imprint areas.
OVER/ UNDER RUNS – We attempt to ship every order exact. Designs are subject to a plus- minus 10% variance.
PAYMENT TERMS – Cash in advance for new customers, including estimated freight, unless prior credit arrangements have been made. Cash in advance orders are not placed into production until art is approved and payment is received. Credit cards accepted. C. O. D. – No C. O. D. orders accepted.
FREIGHT – All shipments are FOB factory. FOB and freight rates subject to change. House freight carriers is UPS, and a few common LTL carriers
PRINTING METHOD – Digital Production color printing with CMYK + 5th station gamut extension.